Answers to questions about reporting on the website about charitable contributions

How often is the data on charitable contributions updated on the website?

Once every 24 hours – as a rule, every day before 10.00 – we update data on charitable contributions for all payment systems. Therefore, you will be able to see your charitable contribution both on the day of payment (if it is made in the morning before 10:00 a.m.) or the next day. If you made a charitable contribution from Friday to Sunday, it can be accounted for and displayed on the site from the first working day of the following week.

How can I find information about my charitable contribution?

Data on all contributions are collected in a general report on charitable contributions. We publish reports on all projects in the section
https://heroesukraine.org/pro-nas/zvity-blahodijnoho-fonda/

If you made a charitable contribution to a specific project, it is also reflected in the report on charitable contributions of the corresponding project.

Why is the name of the benefactor not written in the report?

In order not to disclose private information about contributors, we publish on the sites only the first 5 letters of the surname or first name specified in the payment details.

If you did not enter your data when making a donation (anonymous payment), then the information will not be displayed.

If the anonymous payment was made through MonoBank, you will see “Cat” in the payer field.